Refund & Cancellation Policy

Every new account starts with a 14-day free trial — full product, no charge until the trial ends. Cancel during the trial and you pay nothing. The trial is the evaluation period; use it hard.

Cancel anytime from Settings → Billing. Your subscription stays active through the end of the period you’ve paid for, then does not renew. Export your reports before the period ends, or request a full data export at support@cubbytool.com.

We don’t prorate or refund partial months after a billing period has started. Two exceptions, always honored: (a) billing errors — anything we charged in error is refunded in full; (b) if we terminate your account without cause, the unused portion of the current month is refunded.

Small business to small business: if a charge feels wrong, email support@cubbytool.com within 30 days and a human will look at it.

Rent your tenants pay through the portal is a matter between you and your tenant under your rental agreement and state law — Cubby processes the card payment, records it on your ledger, and pays collected rent out to your facility under your payout arrangement with us (set up via support@cubbytool.com). Refunds of rent are made by you to your tenant. Cubby support can help you locate a payment record but does not reverse a rent charge.